Your Questions, Answered
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Yes, we offer free shipping within the continental United States, excluding Hawaii and Alaska. If you’re located outside the continental U.S., feel free to reach out for a custom shipping quote.
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Yes, local pickup is available in South Austin, Texas. Simple select local pickup at checkout and we’ll contact you to arrange a pickup time.
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We want you to love your new rug. If something isn’t quite right, please contact us within 3 days of delivery. Return shipping costs are the responsibility of the buyer unless otherwise agreed upon.
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Not at this time. Studio Collection is focused on curated, ready-to-ship rugs selected by The Rug Ladies. We are not currently accepting custom rug commissions.
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No. Studio collection rugs are newly made rugs selected for their color, character, and charm.
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Studio Collection is a collection by The Rug Ladies featuring newly made rugs. If you’re searching for one-of-a-kind vintage rugs, we’d love for you to visit our vintage collection at www.therugladies.com.
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We’re always happy to help. If you’d like additional photos, videos, or have questions about a specific rug, feel free to reach out before purchasing.
Email: info@therugladies.com